1. CHANGES, RETURNS AND WITHDRAWAL. There are different procedures for the realization of changes, returns and cancellations. Below, we will describe the characteristics of each of them, as well as their costs and conditions. a. Exchange: an exchange is considered to be the substitution of the same product in another color and/or size. b. Return: in case of tare or defect. c. Withdrawal: by customer’s decision. All products to be exchanged or returned must be properly packaged. In case of withdrawal, you will only be liable for the diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
2. CONDITIONS, REFUND AND PROCEDURE. Conditions (Exchanges and withdrawal): You have 14 calendar days from receipt of the product/s to withdraw from the contract without justification. We do not make changes as such, so you will have to make the return and place a new order with the new product. Conditions (Returns): THE (REAL) GARCIA will be responsible for the lack of conformity that are manifested in the period established in the legal regulations. Refund: THE (REAL) GARCIA will refund, if applicable, the corresponding amount without undue delay and, in any case, before 14 calendar days have elapsed from the date on which it has been informed of the return. The refund will be made by the same means of payment with which it was paid. However, we may withhold the refund until we have received the goods, or until you have provided proof of the return of the goods, depending on which condition is met first.