RETURNS AND EXCHANGES
You have 14 calendar days from the date you receive your order to request a return. To do so, email be@therealgarcia.com with your full name, order number, and the items you wish to return.
We will reply to that same email with the return shipping address. Our response time is 24-48 business hours.
The shipping deadline described below starts counting from the moment we reply confirming your return has been approved.
HOW TO MAKE A RETURN
The item must be unused and unworn.
It must be returned in the same condition it was sent, with all original tags attached and packaging intact. If the original packaging is not available, please use one of similar size and protection.
Inside the box, include a note with your full name and order number. The shipping label is not enough — without this information inside the package, we cannot identify your return and the refund cannot be processed.
We recommend sending your return via courier or registered mail and keeping proof of shipment.
Return shipping costs are the customer's responsibility. If the item is defective, The Real Garcia will cover the full cost of return shipping.
DEADLINE TO SHIP AFTER APPROVAL
Once your return request is approved, you have 10 calendar days to send us the item. This deadline starts from the confirmation email, not from whenever you choose to ship it.
If the package is shipped or received after this 10-day window, the request will be considered expired and the case will be handled as a late return, with no guarantee of a refund or store credit.
LATE RETURNS
A return is considered late if the request is made more than 14 days after the order was received, or if, after the request was approved, the item is shipped more than 10 days after that approval.
In these cases, we review each request individually. At our discretion, we may accept the return and issue store credit for the value of the item, minus shipping costs. We do not offer cash refunds for late returns.
The Real Garcia reserves the right to refuse a return when the deadline has been significantly exceeded, when prior approval was not obtained, or when there are signs of fraud or misuse of this policy.
EXCHANGES
We do not offer direct exchanges. If you need a different size or color, please return the item following the deadlines above and place a new order.
REFUNDS
Once the item is received within the deadline and confirmed to meet the conditions above, we will process the refund to your original payment method within 3 to 10 business days, depending on your bank. Discount codes applied to the original order are not refunded.
DEFECTIVE OR INCORRECT ITEMS
If you received a defective or incorrect item, contact us at be@therealgarcia.com and we will resolve it at no extra cost to you. The deadlines above do not apply to these cases.
